Support / File Setup Guide

File Setup Guide

What type of file format do you prefer?

PDF, PDF, PDF – PDF files make up almost 70% of our workflow. We use this file type in both our large and small format departments, as well as our CADD department. The beautiful part of this file format is that it can be used for viewing, distribution, archiving, and the print process.


What software do we run?

We maintain all mainstream software. If you have existing files we can most likely open them and work with your files.

PLEASE Click here for important information regarding Microsoft Office Files. 

  • Microsoft Office (more info)
  • Adobe Acrobat
  • And many more…


What does "bleed" mean?

Bleed is a term that refers to extending the graphics beyond the edge of the page in the file set-up process. The bleed is the part along the sides that give our printers a small amount of space to account for movement in the sheet as well as design inconsistencies when we cut to size. Typically 1/8 of an inch is what is required to achieve this very common request when printing.

A perfect example would be a standard full-colour business card. The typical size of finished business cards is 3.5” x 2”, but the design size of the card would need to be 3.75” x 2.25” for full bleed. This extra space would be cut away during finishing.

How should I prepare my files sent to your small format department?

For our small format department, we ask that your files be sent 1-up with proper bleeds and no crop marks. Sending your files this way allows us to drop them into our imposition software, apply the bleeds, set the crop marks, and nest the job for fast and easy job preparation.

Do you have an FTP Site?

Our FTP Site is fully web-based and can be used to upload your jobs and track your orders. We also use this for document delivery. If you need to retrieve files from services performed by us it can be accessed from either the “Client Login” button on our site, or from the following URL:

A Little More Info on Common File Types…

Adobe Illustrator Files

Save as a PDF file, images should be embedded, and fonts should be converted to outlines.

Adobe Photoshop Files

Your work should have layers flattened and saved as a PDF file. Please make sure your documents are in CMYK colour and a resolution of 300dpi.

Corel Draw Files

Please be sure all images are embedded and fonts converted to curves, we can open all CorelDraw files up to the most current version Corel Draw Graphics Suite 2017.

Microsoft Office Files

Due to the unpredictable results of Microsoft office files.  We highly recommend saving all Word, Excel, Publisher, PowerPoint, and other common files types belonging to the office family as a PDF file.  This will ensure your documents print as intended including formatting, fonts, and any embedded images.  

Office versions 2007/2010 have the capability of saving directly to PDF under File > Save As > Save as type > and selecting the .pdf file extension.

If support is required to achieve saving to this very common file type please email:


Colour Settings

All colours in your print document must be CMYK format. If you have used spot colours in your design please convert them to process CMYK before submitting your file.

To achieve a rich black to be used in backgrounds and large areas please do not use 100% black (k), you will most likely end up with a grayish black instead. Use: 40Cyan (c) / 30Magenta (m) / 0Yellow (y) / 100Black (k). The only time you should use 100% black is for written type. It is difficult for the machine to register small type and your printed piece would look like the text is blurry.

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